Frequently Asked Questions — Alive Alchemy
About the products
1. What is The Awareness Game? The Awareness Game is the culmination of 30 years of study, research, and experimentation, brought to life in twelve formulas of natural alchemical perfumery. Together, they form an integrated system of emotional, mental, energetic, and vibrational transformation—designed to foster personal development, the exploration of one's potential, and the expansion of consciousness.
2. What does a Complete Kit include? The Complete Kit includes 12 alchemical formulas and the 12 main cards in a special version, as well as a PDF catalog explaining the basic benefits of each formula. Alive Alchemy offers 10 days of support to facilitate understanding and using the game's possibilities.
3. What are Mini Kits and Solo Formulas? Mini Kits are strategic blends of combined formulas designed to boost specific goals and deliver fast results. Solo Formulas are individual, precise, and targeted essences designed to work on a specific quality or intention.
4. Can I purchase a single formula or do I need to buy the complete set? You can purchase each formula separately for €45. If you wish to explore the entire collection, the complete set of 12 formulas is available for €540, offering you the full experience of The Awareness Game.
5. Who are these formulas for? They are designed for people committed to conscious well-being and on a journey of personal growth. They are ideal for those who practice meditation, receive or offer bodywork and therapies, or simply seek tools to enrich their inner life. They are also highly recommended for professionals and wellness spaces: centers, spas, and holistic practices. For those who feel called to experience beyond what they can see.
6. Are there any recommended formulas to start with? Each formula addresses a specific moment in your life and existence. If you're just starting, explore which of the 12 formulas resonates with what you're experiencing now. Contact us, and we'll guide you in choosing the most suitable one.
7. How are the formulas used? The formulas are for topical use and are applied directly to the skin. They can be used in ointments, as part of a massage ritual, in the bath, during yoga practice, or anytime you wish to create a space of presence and connection with yourself, or to manage your current situation.
8. How many times a day can I use a formula? The instructions for each formula are in the included information leaflet; you can also request them via the contact page or by WhatsApp at the number listed at the bottom of the page.
9. Can I use more than one formula at a time? Yes—you can combine several formulas by choosing a Mini Kit or the Complete Kit. If you're just starting, we recommend contacting us for guidance on the best combination.
10. Are the game cards necessary to use the formulas? The cards are not essential to benefit from the formulas, but they amplify the experience: they act as an advanced communication system that facilitates dialogue with your higher consciousness, helping you understand your states, processes, and the circumstances that shape the reality you experience—what you feel, think, how you act, and how you react. Recommended for those seeking deeper self-knowledge and to refine the nuances of the work they are creating in order to generate meaningful experiences.
11. Are they suitable for use in professional sessions? Absolutely. Alive Alchemy formulas are designed for professional wellness settings. Therapists, massage therapists, personal growth facilitators, and even psychologists incorporate them into their sessions to enrich and deepen their clients' experience.
12. How long do the products last once opened? The products will keep perfectly for 3 years if left unopened. Once opened, we recommend using them within 12 months to enjoy their maximum potency. With proper care, they can retain their properties for even longer periods. How should I store the formulas to preserve their quality? Store the products in a cool, dry place, away from direct sunlight and heat sources. Refrigeration is not necessary; simply avoid prolonged exposure to extreme temperatures or direct sunlight. With these simple precautions, they will maintain their integrity.
Ingredients and safety
13. What are the formulas made of? Our formulas are made with selected 100% natural ingredients (carrier oils, essences, precious gems, and plants). Each product includes its detailed ingredient list. Are they safe for sensitive skin or pregnant women? We recommend reviewing the ingredient list before use. If you are pregnant, breastfeeding, taking medication, or have very sensitive skin, consult a healthcare professional before use. Are they tested on animals? No. We do not test on animals. Do they contain allergens? Since our formulas contain natural essential oils, they may contain plant-based allergens. All ingredients and potential allergens are clearly indicated on each product label, as required by European cosmetic regulations. If you have specific questions about an ingredient, please do not hesitate to contact us.
Orders and payment
14. What payment methods do you accept? We accept credit/debit cards and payments through methods compatible with the store. These methods are displayed at checkout. Can I modify or cancel my order? If your order has not yet been processed, we can modify or cancel it. Please contact us as soon as possible, indicating your order number.
Shipping and coverage
15. ¿A qué países envían? Enviamos a la mayoría de países; si su país no aparece en la lista o recibe un mensaje de bloqueo, por favor contáctenos: es posible que se trate de un error técnico y coordinaremos el envío. ¿Cuánto tarda el envío? Los tiempos varían según destino: envíos nacionales suelen tardar 2–5 días hábiles; internacionales 7–20 días hábiles (según aduanas y servicio elegido). En el checkout verá la estimación exacta. ¿Los impuestos y aranceles están incluidos? Los impuestos locales pueden incluirse según el país; aranceles e impuestos de importación en algunos países corren por cuenta del destinatario.
Returns and guarantees
16. Can I return a product? We accept returns on unopened products in their original packaging within 15 days. For opened or used products, please refer to specific conditions for hygiene reasons. What do I do if my order arrives damaged or incorrect? Contact support, providing your order number and photos of the product/packaging. We will process a replacement or refund after verifying the case.
Orders and payment
17. Do you offer creative collaborations or fragrance development? Yes. If you propose a collaboration (concept, olfactory direction, co-creation), please send a description to info@alivealchemy.com; we review proposals and schedule a meeting to discuss terms. Do you work with retailers and distributors? Yes. For wholesale orders or distribution, please contact wholesale@alivealchemy.com or email info@alivealchemy.com with details of your project.
Sessions and training
18. What are Transformative Sessions? Guided, individual or group sessions—in-person or online—for support, discovery, and empowerment, designed to activate self-awareness processes, manage emotions, and facilitate sustainable changes in both personal and professional life. How do I book a session or workshop? Check availability in our services section or write to info@alivealchemy.com, indicating the type of session, number of participants, and location/language.
Contact and support
19. How can I contact you? Phone and WhatsApp: +34 646058113 // +34 609668012 Email: info@alivealchemy.com What are your business hours? Our customer service hours are Monday to Friday, 10:00 AM to 5:00 PM Madrid time (GMT+1 in winter and GMT+2 in summer). We respond to messages as soon as possible.
Privacy and security
20. How do you protect my personal data? We process your data in accordance with current regulations; please see our Privacy Policy on the website for more details on usage, storage, and your rights. If you need more information or wish to customize any specific policy (shipping, returns, deadlines), please let us know, and we will send it to you.